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Support & Advice

Here you‘ll find lots of useful information regarding use of smaXtec products. Stay informed about any software updates and take a look through the FAQs for information that can be helpful when using the smaXtec system.

Installation

Click below to read all necessary steps for installation and to get detailed information about each product.

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Troubleshooting

If a problem cannot be solved by following the instructions (Quickstart Guide, User Manual), please contact the support team and download smaXtec Quicksupport.

Our customer support team will take care of your request during our support hours (Mon – Thu: 8am – 5pm, Fri: 8am – 3pm; Central European Summer Time). If problems occur on weekends or public holidays, please send us your request via email to support@smaxtec.com.  It will be processed the next business day.

smaXtec
Messenger App

The smaXtec Messenger app for Android and iOS enables you to keep a close eye on all your animals – anytime, anywhere. Download the app to your smartphone today! You can directly download the Android App (v4.0.0) with this link.

Profit from the handy app functions – use the dashboard to create an overview or take a closer look at detailed information about your animals in the animal list. You can also add information about insemination and pregnancy – it’s quick and easy.

smaXtec
Software Updates

We work continuously on developing improvements to our software, which we make available to our customers. This means you can be sure that you are always up to date and profit from our smart technology.

Newsletter
Subscription



smaXtec App
for iOS

Click here to get the smaXtec Messenger App for iOS and always keep track of your cows.

smaXtec App
for Android

Click here to download the smaXtec Messenger App for Android and be updated wherever you go.


Frequently
Asked Questions

  • How long before calving will alerts be sent? Calving detection is activated 14 days before/after the expected calving date. The calving notifications can be sent up to 36 hours before calving. However, we found out during a scientific study that a large part of the alerts are sent 6 to 20 hours before calving.

  • Does the system detect estrus in a tie-stall barn? As we detect estrus based on changes in the activity of cows we cannot guarantee a reliable estrus detection due to reduced activity levels in tie stall barns. All other functions (calving detection, early detection of diseases, monitoring of drinking behavior, heat stress detection and pH measurement) work without any problems in tie-stall barns.

     

     

  • How does the smaXtec activity measurement work? Any movement of the animal is continuously recorded via a normal 3D- accelerometer (like in cell phones). The recorded activity is summarized every 10 minutes in one data point and displayed in the smaXtec curve. Therefore, the smaXtec activity includes movements like walking, mountings during estrus or other activities. We do not distinguish between lying or standing, also single steps are not counted with our bolus (as pedometers do). The measurement is not negatively affected by the physiological rumen motility.

  • There is a sticker with a date on each bolus. What does it mean? This date is the expiration date – the bolus should be activated by this date. In this example, the should be activated at the latest by 15. April 2018.

  • What precisely are the benefits of pH-measurement compared to rumination measurement systems?
    In contrast to rumination measurement, pH-measurement provides direct information about the rumen status of you cow. It is the most direct and the only parameter for feed monitoring. Rumination activity is subject to a wider range of external influences; i.e. it is more variable and individual animal specific, providing less insight into the rumen status.

  • smaXtec pH Plus Are there differences between the rumen pH-value and the pH-value in the reticulum?
    The pH-values of rumen and reticulum are very closely connected. As the value is always measured at the same place in the reticulum, any changes of deviations of the pH-value can be traced back to management and ration.

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smaXtec DOWNLOAD

Marketing & PR
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smaXtec pH Plus Brochure
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Manuals
User manual smaXtec System 5.0 (pH Plus Bolus, Classic Bolus)
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Product Sheets
smaXtec pH Plus Bolus
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Quick Start Guides
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smaXtec Animal List
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